Contact information

If you have questions regarding your order, products, policies, or services provided by Mana Vault Shop, you may contact us using the details below.

We aim to respond to customer enquiries within a reasonable timeframe during normal business hours.

1. Customer Support

Email: enquiries@manavaultshop.co.uk

Website: https://www.manavaultshop.co.uk/ 

  • Monday to Friday: 9:00 AM – 5:00 PM (UK time)

2. Business Information

  • Business Name: Mana Vault Shop
  • Email: enquiries@manavaultshop.co.uk
  • Website: https://www.manavaultshop.co.uk
  • Business Address: 79 Adams Way, Croydon, CR0 6XR, United Kingdom

3. Order Support

For enquiries relating to:

  • orders;
  • shipping;
  • returns;
  • damaged parcels;
  • preorder products;
  • account issues;

please include:

  • your full name;
  • order number;
  • relevant photographs where applicable;
  • a detailed description of the issue.

This helps us process your request more efficiently.

4. Response Times

We aim to respond to most customer enquiries within:

  • 1–3 business days, although response may vary during busy time.

Response times may be longer during:

  • product releases;
  • holidays;
  • high order volume periods;
  • operational disruptions.

5. Legal & Privacy Requests

For enquiries relating to:

  • personal data;
  • privacy rights;
  • GDPR requests;
  • account deletion requests;

please contact:

Email: enquiries@manavaultshop.co.uk

Subject Line Recommendation:
“Privacy Request” or “GDPR Request”

Please note that we may require identity verification before processing certain requests.

6. Fraud & Security Reporting

If you believe:

  • your account has been compromised;
  • fraudulent activity has occurred;
  • unauthorised purchases have been made;

please contact us immediately using the contact information above.

7. Social Media & Third-Party Platforms

Please note:

  • customer support may not be monitored consistently through social media platforms;
  • official support requests should be sent by email for faster assistance.

8. Policy References

Additional policies and information are available on our website, including:

Last updated: 17 May 2026