Shipping policy
Thank you for shopping with Mana Vault Shop
This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered when purchasing from our website.
Nothing in this policy affects your statutory rights under applicable consumer protection law.
1. Order Processing
Orders are typically processed within 2–3 business days.
Orders are not normally processed, shipped, or delivered on:
- weekends;
- UK public holidays;
- periods where services are unavailable due to operational or external factors.
During periods of increased order volume, product launches, holidays, supplier delays, or unforeseen circumstances, processing times may be extended.
If there is a significant delay affecting your order, we will attempt to contact you using the details provided at checkout.
Processing and dispatch times are estimates only and are not guaranteed.
2. Shipping Methods & Delivery Estimates
Shipping costs are calculated and displayed during checkout before payment is completed.
We primarily use Royal Mail and other national or international courier providers for deliveries.
Estimated delivery times:
- UK Standard Delivery: 3–5 business days
- International Delivery: 10–15 business days
Delivery estimates are provided for guidance only and are not guaranteed.
Delivery timeframe begin once an order has been dispatched, not when the order is placed.
Delays may occur due to:
- courier disruption;
- customs processing;
- severe weather;
- strikes or industrial action;
- peak seasonal demand;
- supply chain disruption;
- events outside our reasonable control.
3. Shipment Confirmation & Tracking
Where tracking is available, shipment confirmation and tracking information will be sent to the email address provided during checkout once your order has been dispatched.
Tracking updates may take 1–2 business days to appear depending on the courier used.
4. Delivery Responsibility & Risk
Responsability for goods passes to you once the products are delivered to the delivery address provided in your order.
Ownership of products transfers only once full payment has been received.
If your order arrives damaged, incomplete, or appears lost in transit, please contact us as soon as possible so we can investigate the issue.
Nothing in this section affects your statutory rights under applicable law.
5. Customs, Duties & Taxes
International orders may be subject to:
- customs duties;
- import VAT;
- local taxes;
- handling fees;
- other import charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Mana Vault Shop is not responsible for delays caused by customs clearance procedures.
If an order is refused due to unpaid customs charges or import duties, any return shipping fees, customs charges, or carrier costs incurred may be deducted from any eligible refund.
6. Damaged, Lost, or Missing Shipments
If your order arrives damaged, incomplete, or appears lost during delivery, please contact us promptly at:
Email: enquiries@manavaultshop.co.uk
Please include:
- your order number;
- photographs of damage where possible;
- a description of the issue.
Please retain all packaging materials and damaged items where possible, as these may be required during courier investigations or insurance claims.
We will work with the relevant courier to investigate shipping issues and determine an appropriate resolution.
Customers should report lost or missing deliveries within 14 days of the estimated delivery date.
Nothing in this policy limits your statutory consumer rights.
7. Incorrect Shipping Addresses
Customers are responsible for ensuring shipping details are accurate before placing an order.
Mana Vault Shop is not responsible for orders shipped to addresses incorrectly provided by the customer.
If a parcel is returned to us due to:
- incorrect address information;
- incomplete delivery details;
- failure to collect the parcel;
- refusal of delivery;
additional shipping and handeling charges may apply before the parcel can be resent.
8. International Shipping
We currently offer international shipping where permitted by law and carrier availability.
International delivery estimates may vary depending on:
- destination country;
- customs procedures;
- local postal services;
- import regulations.
International shipments may experience delays outside our control.
Certain products may be restricted in some countries, and customers are responsible for ensuring imported products comply with local laws and regulations.
9. High-Value Collectibles & Insurance
For higher-value collectibles, trading cards, sealed products, or limited-edition items, we strongly recommend selecting tracked and insured shipping options where available.
Mana Vault Shop is not responsible for losses caused by customers selecting uninsured shipping methods where alternative insured options were available at checkout.
Nothing in this section affects your statutory rights regarding goods that fail to arrive or arrive damaged.
10. Force Majeure
We are not responsible for shipping delays or failures caused by events outside our reasonable control, including:
- natural disasters;
- extreme weather;
- strikes;
- customs disruption;
- cyber incidents;
- transportation failures;
- governmental restrictions;
- supply shortages;
- carrier network disruption.
11. Contact Us
If you have questions regarding your order or this Shipping Policy, please contact us:
Mana Vault Shop
Email: enquiries@manavaultshop.co.uk
Website: https://www.manavaultshop.co.uk
Business address: 79 Adams Way, Croydon, CR0 6XR, United Kingdom